With new CIPD survey results showing prevailing uncertainty that social media has any role to play in the workplace, we discuss ways in which social and digital technologies can and increasingly will have a real impact on the world of work. We discuss how employers can exploit the potential of a more networked workforce, and talk about the altered power dynamics that can result from a more ‘social business’. HRD and prolific tweeter Gemma Reucroft (@HR_Gem) speaks about how she’s used social media to network and learn, and how her company is now building social technologies into its communications framework. DPG’s Head of Customer Experience Mike Collins (@MikeCollins007) talks about a networked approach to L&D. We also probe the findings with report author Jonny Gifford (@jonnygiff), who argues that the question is no longer ‘whether’ but ‘how’ you are going to use social media. The episode also includes the legal perspective from solicitor Ron Kane, including his suggestions for collaboratively developing a workable social media policy.