Chief Revolution Officer John DiJulius of The DiJulius Group talks with Ken Falke about his newest book Lead Well: 10 Steps to Successful and Sustainable Leadership. As a former member of the U.S. Navy, a serial entrepreneur, and the current chairman and founder of Boulder Crest Foundation, Ken has learned the key disciplines that make a great leader.
Learn the Lead Well 10:
#1: Lead Yourself First
#2: Set and Clearly Communicate Your Vision
#3: Set and Achieve Goals that Align with Your Vision
#4: Listen Well
#5: Lead with Kindness
#6: Hire Quality People
#7: Create a Culture of Loyalty and Satisfaction
#8: Hold Yourself and Others Accountable
#9: Lead with Courage
#10: Give Back
Resources mentioned:
The Customer Service Revolution Podcast
Lead Well: 10 Steps to Successful and Sustainable Leadership
Customer Experience Executive Academy
Customer Experience Executive Online Academy
If you enjoyed this episode, we've created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.
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