The DEX Show: A Show for IT Change Makers 🎙️ Reality Bytes: XLA 2.0 – The New Frontier of Experience-Led IT (w/ Maurice van den Driessche)
May 13, 2025
26:53
The team sits down with Maurice van den Driessche, Senior Solution Consultant at Nexthink, to explore the real-world evolution of XLAs. With nearly seven years at Nexthink and deep experience in IT governance and service management, Maurice offers candid insights on the power and pitfalls of experience-level agreements in 2025. From sentiment-driven IT to the emergence of the Experience Management Office, this episode is a must-listen for anyone aiming to move beyond KPIs and into actionable, people-first service transformation.
Listen to Alan Nance on XLAs here
Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Register for Nexthink Experience 2025 here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform
Listen to Alan Nance on XLAs here
Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Register for Nexthink Experience 2025 here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform