The Era of Too Much Information in Customer Success

Customer success is currently facing the challenge of excessive information, often referred to as TMI (Too Much Information). With the abundance of resources, processes, and content available, organizations need to find effective ways to curate and relay the most relevant information to their customers. It is crucial to avoid overwhelming customers with numerous action items at once, as this can lead to disengagement. The focus should shift to sharing digestible and actionable insights that inspire the right behaviors and support customer success.