The Do’s & Don’ts of AI in Customer Service [for the Trades] w/ Michelle Ashton Jeppesen

In this episode of Service Business Mastery, Tersh speaks with Michelle Ashton Jeppesen, Director of Business Development & Customer Success at Jill’s Office, about the role of artificial intelligence in customer service. 

Michelle explains why the human touch will always be vital in customer service, while identifying key areas AI can still help you deliver better results for your customers.

Michelle also shares how Jill’s Office helps ensure their clients never lose money on costly missed calls and the best strategies service businesses can implement to interact with their customers.

SHOW NOTES

- How Jill’s Office is helping service businesses [7:21] 

- AI vs. the human touch [13:54] 

- AI and the dreaded one-star review [16:23]

- Customer service is the true differentiator [29:28]

- The true cost of a missed call [38:37]

Resources And People Mentioned:

This episode is kindly sponsored by: - Sera (visit their website) - UpFrog (visit their website) - Emerson (visit their website). - CompanyCam (visit their website) 

Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

Join the Service Business Mastery Facebook group

--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support