PRODUCTEA with Leah, Growth & Senior Leadership cover image

PRODUCTEA with Leah, Growth & Senior Leadership

99: Mackenzie Hughes & Tara Goldman: From Jira Junkies to Profit Prophets

Mar 23, 2025
Mackenzie Hughes and Tara Goldman, co-founders of Goldhue, share their expertise in product operations and coaching product managers. They discuss the crucial connection between product work and business outcomes, emphasizing that many PMs struggle to see their ideas' revenue impact. The duo critiques overcomplicating metrics and advocates for focused, strategic measurements. They reveal how empowering teams and leveraging AI can shift organizational focus, reminding listeners of the need for experimentation and collaboration to drive commercial success.
58:33

Podcast summary created with Snipd AI

Quick takeaways

  • Product teams must align their objectives with broader business goals, focusing on revenue impact instead of just delivery metrics.
  • Building financial acumen enables product managers to better measure contributions and articulate their impact within the business context.

Deep dives

The Importance of Engaging Teams Post-Activation

Teams focused on customer engagement after the sales process play a crucial role in determining product success. These teams must effectively manage the correlation between their efforts and key outcomes such as user retention and perceived product value. The challenge arises especially in large organizations where teams often isolate themselves in niche areas and neglect the bigger picture of the customer journey. Understanding how different touchpoints are interconnected can facilitate a more cohesive strategy that ultimately supports retention and customer satisfaction.

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