Who was right and who was wrong?
In today's fast-paced digital world, how do we navigate communication preferences between businesses and clients? Are vendors right in pushing for phone calls, or should they adjust to the digital native’s preference for emails and texts? This episode challenges the traditional approach and sheds light on the evolving communication landscape in the wedding industry.
Listen to this new 9-minute episode for insights into aligning your communication style with customer expectations and minimizing friction during interactions.
Episode Summary:
In this episode of the Wedding Business Solutions podcast, I dive into an online debate that caught my attention. It all started with a wedding planner asking a restaurant about options for a rehearsal dinner. Instead of addressing the planner's questions about buyouts and capacity, the restaurant suggested setting up a call. This reminded me of a similar experience I had, where a call was suggested without directly answering my query. I explore different perspectives on communication and emphasize the importance of respecting customers' preferred methods. This episode invites you to rethink how we handle customer interactions and the value of clear, direct responses.
If you have any questions about anything in this, or any of my podcasts, or have a suggestion for a topic or guest, please reach out directly to me at Alan@WeddingBusinessSolutions.com or visit my website Podcast.AlanBerg.com
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View the full transcript on Alan’s site: https://alanberg.com/blog/
Want to see how I can come and speak for your local association... for free? Reach out to me at Alan@WeddingBusinessSolutions.com or text or call +1.732.422.6362
I'm Alan Berg. Thanks for listening. If you have any questions about this or if you'd like to suggest other topics for "The Wedding Business Solutions Podcast" please let me know. My email is Alan@WeddingBusinessSolutions.com. Look forward to seeing you on the next episode. Thanks.
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