Lean Made Simple: Transform Your Business & Life One Step At A Time! Be more like MCDONALD'S | Standard Work Q&A Episode
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Jul 28, 2024 
Ryan Tierney from Seating Matters dives into the importance of standard work and lean manufacturing. He draws parallels between effective operations and McDonald's operational strategies. The discussion includes how to engage team members in creating standards and the role leadership plays in this process. They debate the level of detail needed in standard work and the best places to develop these documents. Ryan also highlights the significance of flexibility in evolving standards to enhance efficiency and customer satisfaction.
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Standard Work Detail
- Avoid overly detailed standard work instructions that stifle employees.
- Strike a balance between providing sufficient guidance and allowing flexibility.
Standard Work Pace
- Set the pace of standard work based on what an average operator can achieve consistently over a full day.
- Avoid setting unrealistic targets, whether too fast or too slow.
Team Involvement in Standard Work
- Involve team members in creating standard work to foster ownership and buy-in.
- Encourage collaboration and empower employees to document their own processes.