Joe Lonsdale: American Optimist Ep 126: Will AI Spark A New Logistics Revolution? Harish Abbott Helped Pioneer Next-Day Shipping — And He’s Betting Yes.
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Sep 5, 2025 Harish Abbott, a serial entrepreneur and CEO of Augment, shares insights from his journey in logistics, including his success with Deliverr and its acquisition by Shopify. He discusses how AI can revolutionize the logistics industry, enabling immense efficiency and collaboration between humans and machines. Harish identifies a trillion-dollar opportunity to minimize waste in logistics through better technology. He also emphasizes the critical role of entrepreneurship and the benefits of immigration in fostering innovation in America.
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Early Amazon Formative Experience
- Harish describes early Amazon days building fulfillment systems and learning from leaders like Jeff Wilkie.
- He recalls daily metric drills and Bezos forwarding rare customer complaints to drive root-cause obsession.
Write Before You Meet
- Write long, clear documents before meetings to force clearer thinking and reduce wasted meetings.
- Share drafts so others can poke holes and improve your plan before using company resources.
Programmable Physical Infrastructure
- Deliverr aimed to make the physical world programmable, starting with e-commerce fulfillment for smaller merchants.
- Solving where to place tiny inventories required deeper data science and created physical and data network effects.