Turning Complaints into a Powerful Change Backlog: A Guide for Business Leaders

Creating an Upstream Kanban for Change Backlogs

The episode discusses the challenge of creating an upstream Kanban for change backlogs in a company. The host shares a problem presented by someone who wants to establish a team to deliver the changes they want in their organization. They have successfully implemented downstream Kanban, but now they need ideas for building an effective upstream Kanban. The host seeks the guest's advice on how to create an overall change backlog, focusing on practical steps and considerations. The guest suggests looking at both vertical and horizontal layers of the organization to engage different stakeholders and generate cross-functional teamwork. They also recommend breaking the group into smaller subgroups for ideation workshops and using liberating structures like Photo 15, 1-2-4-All, and World Cafe to gather input and prioritize ideas.