Turning Complaints into a Powerful Change Backlog: A Guide for Business Leaders
Sep 19, 2023
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Explore a unique approach to creating a change backlog using complaints. Learn about tools like Celebration 5W and 15-Minute FOTO for ideation and obstacle analysis. Discover the importance of inclusivity and collective intelligence in driving effective change. Turn complaints into a powerful change backlog using OpenAI and transform them into vision, mission, and plans.
Complaints can provide valuable insights for creating a change backlog and driving effective change in a business organization.
Engaging different stakeholders and using liberating structures like Photo 15 and World Cafe can foster idea generation and cross-functional teamwork in organizations.
Deep dives
Creating an Upstream Kanban for Change Backlogs
The episode discusses the challenge of creating an upstream Kanban for change backlogs in a company. The host shares a problem presented by someone who wants to establish a team to deliver the changes they want in their organization. They have successfully implemented downstream Kanban, but now they need ideas for building an effective upstream Kanban. The host seeks the guest's advice on how to create an overall change backlog, focusing on practical steps and considerations. The guest suggests looking at both vertical and horizontal layers of the organization to engage different stakeholders and generate cross-functional teamwork. They also recommend breaking the group into smaller subgroups for ideation workshops and using liberating structures like Photo 15, 1-2-4-All, and World Cafe to gather input and prioritize ideas.
Leveraging the Celebration Workshop and OpenAI
Another recommendation from the guest is to use the Celebration Workshop to envision future outcomes and identify why they are worth celebrating. They suggest using Mike Burrows' Celebration Workshop framework, which helps participants visualize their goals and desired outcomes. Additionally, they propose using OpenAI to refine the outcomes generated during ideation workshops. By scanning the workshop outcomes with OpenAI, participants can transform them into mission statements, vision plans, and short, medium, and long-term plans. The guest emphasizes the importance of involving participants in verifying and adjusting the output generated by OpenAI to ensure ownership and alignment with their ideas.
The Power of Ideation and Overcoming Obstacles
The episode underscores the value of ideation in organizations. It highlights that people are often better at identifying what is blocking them from achieving outcomes rather than generating new ideas. The guest emphasizes the importance of allowing people to express their complaints and challenges before tapping into their problem-solving abilities. They discuss the effectiveness of using liberating structures like Photo 15 and World Cafe to foster idea generation and engagement across the organization. The episode concludes by highlighting the significance of prioritization, which will be further explored in future episodes.
In this episode of our podcast, we explore a unique approach to creating a change backlog in a business organization. We discuss how complaints can be an invaluable source of insight for change and highlight tools and processes like the Celebration 5W, 15-Minute FOTO, and World Café-style workshops for ideation, obstacle analysis, and prioritization. We emphasize the importance of inclusivity and collective intelligence in driving effective change. Tune in to learn how you can empower your teams to be part of the solution, fostering ownership and commitment to the change process.
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