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8min chapter
Turning Complaints into a Powerful Change Backlog: A Guide for Business Leaders
Enterprise Agility Mastery
Turning Complaints into a Change Backlog
In this chapter, they discuss a technique for turning complaints into a powerful change backlog. They talk about conducting an exercise where participants discuss and refine issues, gaining insights into their needs and committing to them. They also mention using OpenAI to transform the outcome into vision, mission, and plans, which can be put on the backlog as powerful cards.
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