Turning Complaints into a Change Backlog

In this episode of our podcast, we explore a unique approach to creating a change backlog in a business organization. We discuss how complaints can be an invaluable source of insight for change and highlight tools and processes like the Celebration 5W, 15-Minute FOTO, and World Café-style workshops for ideation, obstacle analysis, and prioritization. We emphasize the importance of inclusivity and collective intelligence in driving effective change. Tune in to learn how you can empower your teams to be part of the solution, fostering ownership and commitment to the change process.

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