Being the First CS Leader within a Go-to-Market Team with Ashley Stamps-Lafont

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In this episode of the Customer Success Pro Podcast, host Anika Zubair and guest AsAshley Stamps-Lafont discuss the evolving role of customer success within go-to-market strategies. They explore the importance of building relationships, establishing trust, and the necessity of aligning customer success with revenue goals. Ashley shares her experiences as the first VP of Customer Success at Quotapath, emphasizing the need for customer success leaders to understand financial metrics and the shift towards revenue ownership. The conversation also touches on the future of customer success, the importance of communication, and actionable advice for aspiring leaders in the field.

Chapters:

00:00 The Role of Customer Success in Go-To-Market Strategy

14:39 Building Relationships and Trust in Customer Success

24:44 Metrics and Revenue Ownership in Customer Success

39:29 Future Directions for Customer Success

46:51 Advice for Aspiring Customer Success Leaders

Connect with Anika Zubair:

Website: https://thecustomersuccesspro.com/

LinkedIn: https://www.linkedin.com/in/anikazubair/

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Connect with Ashley Stamps-Lafont:

Linkedin: https://www.linkedin.com/in/ashleystampslafont/

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