Using clinical troubleshooting to diagnose incidents faster with SRE Dan Slimmon

It’s no secret that teamwork is one of those things that, when done right, can make a world of a difference. 

So sometimes, when responding to a particularly complicated incident, it can be best to bring a team together to figure out what’s going on and work towards a fix. 

But it’s not enough to just jam a bunch of folks into a room and hope for the best. You need a framework in place to ensure that everyone stays focused, diagnoses the issue and resolves it as quickly as possible. 

And for SRE, Dan Slimmon, clinical troubleshooting is just the framework to help with this. 

In this episode, we chat with Dan about this approach to collaboration and why, he thinks, it can help teams resolve issues much faster. 

In our conversation we discuss what the benefits of clinical troubleshooting are, why teams get tripped up on collaboration in the first place, what firefighting and incident response have in common and a lot more.