She started as a server. Now she’s the General Manager.
In this episode, we sit down with Jennifer Felegy, CCM, General Manager of Lehigh Country Club, to explore what it really takes to build a club career from the ground up.
Over her 25+ years in private clubs, Jen has done it all — membership, HR, events, operations, even teaching hospitality students. Her story is one of grit, loyalty, and long-game leadership.
We talk about:
- What it’s like to rise through the ranks at the same club
- How to lead a team that’s watched you grow up
- Building culture, retaining staff, and adapting to change post-COVID
- What young professionals and future GMs really need to hear
- And the leadership lessons you won’t find in a textbook
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