The AWS Developers Podcast Ryanair: a journey towards responsible AI
May 30, 2025
Everton Oliveira and Krzysztof Głuszczyk from Ryanair discuss the airline's ambitious integration of generative AI to meet its goal of 300 million passengers. They highlight the importance of responsible AI, including the establishment of an AI compliance hub amidst regulatory challenges. The duo provides insights into identifying use cases and optimizing processes, balancing innovation with compliance, and the role of cross-functional collaboration. With a commitment to continuous improvement, they share how they evaluate AI responses through both human and automated systems.
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Innovative NOTAMS Solution
- Ryanair used generative AI to innovate with NOTAMS, complex documents for pilots and controllers.
- They combined machine learning, programming, and generative AI for an industry-first solution.
Start Compliance With Surveys
- Start AI compliance with surveys and documentation checklists to ensure project readiness.
- Lack of artifacts or documentation immediately flags issues impacting compliance scores.
Balancing Innovation and Control
- Rapid AI tech evolution forces teams to prioritize and balance innovation with framework updates.
- Maintaining agility while updating controls is a daily strategic challenge.