QFF: From luxury cars to Helm Fellini, Hobart's beloved Italian restaurant. Passionate about hospitality, trust, WOWing guests, inspiring teams, and crafting unforgettable experiences with creativity & innovation. (Episode 676 - Shane Fell)

QFF: Quick Fire Friday – Your 20-Minute Growth Powerhouse!

Welcome to Quick Fire Friday, the Grow A Small Business podcast series that is designed to deliver simple, focused and actionable insights and key takeaways in less than 20 minutes a week.

Every Friday, we bring you business owners and experts who share their top strategies for growing yourself, your team and your small business. Get ready for a dose of inspiration, one action you can implement and quotable quotes that will stick with you long after the episode ends!

In this episode of Quick Fire Friday, host Amanda Jones interviews Shane Fell shares his incredible journey from the corporate world of luxury cars to becoming the driving force behind Fellini, Hobart's renowned Italian restaurant. With a passion for hospitality, Shane emphasizes the importance of trust, teamwork, and creating WOW experiences that leave lasting impressions. He discusses his leadership approach, focusing on empowering staff, fostering innovation, and building a people-first culture. Shane's insights into crafting unforgettable dining experiences showcase his commitment to excellence and adaptability. From customer connections to operational precision, Shane's story inspires business owners to pursue growth through passion and resilience. Other Resources:

• "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect", by Will Guidara

• The 10X Rule: The Only Difference Between Success and Failure by Grant Cardone

• 7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience by Scott McKain

• Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers by Jeanne Bliss

• Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear

Key Takeaways for Small Business Owners: Passion Drives Success: Pursue what you love, as passion fuels energy and commitment in both business and personal life.

Trust Builds Culture: Trust is the foundation of a strong team and an exceptional customer experience. Without trust, culture deteriorates.

Empower Your Team: Value your staff by giving them a voice, encouraging innovation, and fostering an environment where they feel appreciated. Our hero crafts outstanding reviews following the experience of listening to our special guests. Are you the one we've been waiting for?

Customer Experience Matters: Success lies in crafting memorable experiences by focusing on relationships, first impressions, and understanding customer needs.

Adaptability is Key: Stay open to change and embrace new technologies or ideas to remain relevant and competitive in your industry.

Invest in Self-Growth: Continuously learn and grow through books, audio, and personal discipline to achieve goals and inspire others. One action small business owners can take: According to Shane Fell, one action a small business owner should take is to set clear non-negotiables for their operations, such as service quality and team behavior. Regularly reviewing these standards with the team ensures consistency and drives growth.

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Quotable quotes from our special Grow A Small Business podcast guest:

Passion is the fuel that transforms ordinary work into extraordinary success – Shane Fell

Adaptability isn't optional; it's the key to staying relevant and thriving – Shane Fell

Investing in yourself is the best decision you'll ever make – Shane Fell