eCommerce Meets High Street: How Wardrobe at The Cross Wins with Personalization and Trust, with Hilary Large

💡 How Hilary Large built a women’s fashion brand that blends bricks and clicks — and why it works.

☎️ The surprising reason she personally calls every first-time online customer (and what it does for retention).

🛍️ How a small boutique competes with big brands by delivering luxury-level service.

📦 The simple systems that keep her returns low and repeat purchases high.

👗 Why having a physical store still matters — even in a digital-first world.

🔑 The one thing Hilary refuses to give up as her business scales (and why it could change yours too).