HBR On Leadership When Your Star Employee Leaves
May 8, 2024
When a star employee leaves, it can hit hard emotionally for managers. Leaders share personal experiences of resignations, exploring the challenges of maintaining morale and managing feelings of guilt and anxiety. The discussion emphasizes the importance of empathy and open communication while navigating transitions. Strategies for maintaining authentic connections in a virtual space are highlighted, along with the need for proactive discussions with teams about departures. It's a candid look at managing emotions and fostering resilience in the workplace.
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Unexpected Resignations in City Government
- A U.S. city government manager faced unexpected resignations, causing an emotional rollercoaster.
- The most impactful resignation was an employee seeking lower stress, highlighting workload strain.
Multiple Resignations in Service Firm
- A UK manager in a service firm had four out of six team members resign unexpectedly.
- This led to increased workload, stress, and long hours to meet client needs.
Be More Human
- Be more open and have honest conversations with your team, even about personal feelings.
- Connect with employees on a personal level, not just as their manager.