What does it take for a big retailer to make a massive organizational change? Maybe they want to roll out a new point of sale system or a new software to manage their supply chain. Companies often know they need to make a change, but not exactly how to get there. Catherine O'Doherty talks about her approach to the challenges of transformation and change management.

Catherine O'Doherty is an Associate Partner at Sia Partners.

James Cook is the Director of Retail Research in the Americas for JLL.

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Making Big Changes in a Retail Organization - Where We Buy #278