First Principles cover image

First Principles

From succeeding in overcrowded markets to creating customer delight, five founders share their secrets

Apr 11, 2024
Radhika Gupta from Edelweiss and other founders share insights on succeeding in competitive markets and prioritizing customer delight. Topics include company missions, target consumers, evolution of financial services, customer journey in tier two cities, challenges in the hospitality industry, supply chain efficiency in food tech, and forecasting demand in supply chain management.
01:17:41

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Quick takeaways

  • Innovate to solve customers' financial problems, not just compete in overcrowded markets.
  • Evolve to cater to diverse customer needs with transparency and delight in financial services.

Deep dives

Radhika Gupta – Asset Management and Delighting Customers

Radhika Gupta explains how Worldwide Asset Management focuses on solving customers' financial problems by managing assets worth 1.1 lakh crores, positioning them among the top AMC players in a fragmented industry. Despite challenges, they improved their ranking through customer-centric strategies, emphasizing solving problems over greed-driven investing.

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