Decoder with Nilay Patel I can't make products just for 41 year old tech founders," Airbnb CEO Brian Chesky on taking it back to the basics
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May 9, 2023 
Brian Chesky, Co-founder and CEO of Airbnb, discusses his innovative approach to reshaping travel and work post-pandemic. He highlights Airbnb's renewed focus on affordable room rentals and the new 'host passport' feature aimed at enhancing community connections. Chesky reflects on the company's structural changes aimed at agility and effectiveness. He shares insights on authentic leadership, effective crisis management, and the evolving tech landscape, including the importance of personalization and AI in creating user-friendly experiences.
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Airbnb's Early Crisis Management
- In 2011, Airbnb faced a crisis after a host's apartment was trashed.
- Brian Chesky decided to prioritize principles over outcomes, publicly apologizing and offering a $50,000 guarantee.
Principled Decision-Making
- Make principled decisions, not just business decisions, considering how you want to be remembered.
- Use first-principle thinking, understanding the underlying truths of a situation.
Airbnb's Restructuring
- Airbnb restructured during the pandemic, drawing inspiration from Apple's functional organization.
- They prioritized a single roadmap for the entire company, fostering collaboration.