Customer Service Revolution 186: Referrals Done Right
Jan 16, 2024
46:24
About Scott Grates
Scott Grates has mastered the art of leveraging relationships to amplify business success. His approach centers on the belief that in a world rushing towards digital impersonality, the true edge lies in personal connections and consistent, thoughtful engagement.
Author of "Referrals Done Right" showcases his expertise in nurturing relationships that foster business growth.
Learn:
- The concept of relationship marketing and why it's more crucial than ever in today's digital landscape
- Infinite Referral Advantage® system, and how it differs from traditional marketing strategies
- How to 'revive the personal touch' in business relationships.
- What his TEDx talk, "Silence That Voice," is about
Links:
The Customer Service Revolution Podcast
The DiJulius Group
Customer Experience Executive Academy
Employee Experience Executive Academy
Our new best-selling book, The Employee Experience Revolution
Schedule a call to learn more about The DiJulius Group Consulting and Training