What would you do if you were scammed? Do you know what kinds of things the banks look for when evaluating if you should get your money back?

Katie Morley is consumer champion for the Telegraph. She’s won back around 10 million pounds for scam and fraud victims including those who should have been protected but weren’t.

You can contact Katie at: katie.morley@telegraph.co.uk

**You usually have up to 6 years to complain to the financial institution - then you must go to the financial ombudsman within 6 months of getting the final response to your complaint from the financial institution. For more information on time limits: https://www.financial-ombudsman.org.uk/consumers/expect/time-limits**

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If you purchase a product or service using one of the links above, we may receive a commission. There will be no additional charge for you. Remember investments can fall and rise - and past performance is no guarantee of future results. Other fees may apply. Your money is at risk.

This is not financial advice. The reason it’s not financial advice is because it’s not tailored to you. We explain the principles of building wealth but if you want personalised advice, it’s worth speaking to a financial advisor. As with everything financial, please do your own research. We really encourage that because no one cares more about your money than you and if you learn the basics then it will change your life.