What would you do if you were scammed? Do you know what kinds of things the banks look for when evaluating if you should get your money back?
Katie Morley is consumer champion for the Telegraph. She’s won back around 10 million pounds for scam and fraud victims including those who should have been protected but weren’t.
You can contact Katie at: katie.morley@telegraph.co.uk
**You usually have up to 6 years to complain to the financial institution - then you must go to the financial ombudsman within 6 months of getting the final response to your complaint from the financial institution. For more information on time limits: https://www.financial-ombudsman.org.uk/consumers/expect/time-limits**
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