“Messengers” is a book by Stephen Martin & Joseph Marks released in 2019. It is for anyone who wants to increase the likelihood that the messages they are giving are taken in and acted upon.
In Episode 14 of Clinical Communication we go through some of the lessons from it that can help you better manage the individual or group of patients in front of you.
(00:00) – Intro
(00:35) – You’re Not Only Judged On The Words You Say
(01:21) – Building Connections
(01:58) – Perceived Expertise
(04:29) – Warmth & Connectedness
(07:19) – Vulnerability
(09:06) – Outro
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Clinical Communication