The hosts discuss hiring new employees and the importance of eagerness to learn and readiness to work. They share insights on a recent hire experienced in HVAC but new to plumbing and hydraulics. They also cover preparing for a new employee, training and job shadowing, repairing an ultra boiler, and transitioning with a capable new hire from the trades pool.
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Quick takeaways
Assessing skills and strengths of new hires and providing proper guidance and training is essential for their success.
Thorough preparation and attention to detail, from insurance coverage to equipment and software, are crucial to smoothly integrate a new employee into the company.
Deep dives
Hiring and Training New Employees
The podcast episode explores the process of hiring and training new employees in a service-based company. The hosts discuss the challenges of finding qualified plumbers in the current job market and the need to adapt their hiring strategies. They emphasize the importance of assessing the skills and strengths of new hires and providing them with the necessary tools and training. The hosts share their approach of pairing new employees with experienced technicians for a period of time to ensure proper guidance and knowledge transfer. Overall, the episode highlights the importance of creating a structured onboarding process to set new hires up for success.
Preparing for a New Employee
The podcast episode delves into the preparation required before a new employee starts in a company. The hosts discuss the practical steps involved, such as arranging for insurance coverage, determining the tools and equipment needed, and ensuring that the necessary resources and software are ready. They highlight the significance of organizing the work vehicle to fit the specific requirements of the new hire's role. The hosts also mention the importance of providing uniforms and other essentials, as well as setting up the employee's phone and software access. This segment emphasizes the attention to detail and planning required to smoothly integrate a new employee into the company.
The Initial Days of Working with a New Employee
The podcast episode covers the initial days of working with a new employee. The hosts share their firsthand experience of training a new hire on the job. They describe how they paired the new employee with different technicians, including the podcast hosts themselves, to expose them to various aspects of the job. The hosts explain how they started by having the new employee observe and assist, gradually giving them more responsibility. They discuss the importance of effective communication with customers and how they transparently informed customers about the presence of a new technician. The episode highlights the benefits of a gradual integration process, enabling the new employee to gain practical experience and build confidence.