Knowledge Cast by Enterprise Knowledge Jeff Vargas - Former Director of Knowledge Management at Paramount
Jul 3, 2025
Jeff Vargas, former Director of Knowledge Management at Paramount, shares insights from his 30-year career in knowledge management. He discusses the concept of 'invisible KM,' revealing how many are already practicing it without realizing it. Jeff emphasizes the importance of leadership support in successful KM initiatives and how storytelling can help demonstrate value. He reflects on his unconventional journey from music to technical writing, and offers career advice for aspiring KM professionals, stressing the need for a solid technical background.
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Adaptive Knowledge Management Definition
- Knowledge management is about capturing, sharing, and using intellectual capital.
- It adapts depending on the audience from executives to front-line workers.
Know When Knowledge Is Needed
- Delivering knowledge at the point of need is critical for KM success.
- Understanding user behavior and context is essential to provide timely answers.
Sell KM by Showing What's Already Done
- Clarify that every organization already practices KM, but informally and imperfectly.
- Show how KM can be scaled and formalized to achieve greater impact.