Knowledge Cast by Enterprise Knowledge

Jeff Vargas - Former Director of Knowledge Management at Paramount

Jul 3, 2025
Jeff Vargas, former Director of Knowledge Management at Paramount, shares insights from his 30-year career in knowledge management. He discusses the concept of 'invisible KM,' revealing how many are already practicing it without realizing it. Jeff emphasizes the importance of leadership support in successful KM initiatives and how storytelling can help demonstrate value. He reflects on his unconventional journey from music to technical writing, and offers career advice for aspiring KM professionals, stressing the need for a solid technical background.
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INSIGHT

Adaptive Knowledge Management Definition

  • Knowledge management is about capturing, sharing, and using intellectual capital.
  • It adapts depending on the audience from executives to front-line workers.
INSIGHT

Know When Knowledge Is Needed

  • Delivering knowledge at the point of need is critical for KM success.
  • Understanding user behavior and context is essential to provide timely answers.
ADVICE

Sell KM by Showing What's Already Done

  • Clarify that every organization already practices KM, but informally and imperfectly.
  • Show how KM can be scaled and formalized to achieve greater impact.
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