Assembling Tomorrow with Scott Doorley and Carissa Carter
Aug 6, 2024
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In this conversation, Carissa Carter, Director of Teaching and Learning at Stanford's d.school, and Scott Doorley, Creative Director at the same institution, dive into the unpredictable impacts of technology. They explore the emotional aspects of design, emphasizing how feelings can shape technology usage. The duo highlights the challenges posed by interconnected systems and advocates for a more holistic, human-centric design approach. They also discuss innovative solutions to anticipate design problems and the importance of embracing uncertainty in technology development.
The unpredictability of emerging technologies necessitates a reevaluation of design methodologies to better navigate transformative impacts on society.
Incorporating emotional awareness into the design process is crucial for mitigating negative societal effects and enhancing user experiences with technology.
Deep dives
Addressing Runaway Design
The discussion highlights the concept of runaway design, where emerging technologies like AI and synthetic biology evolve in unpredictable ways after creation. This unpredictability poses both challenges and opportunities, requiring designers to rethink their approaches. The panel underscores the importance of recognizing the potential for technologies to act autonomously and create unforeseen consequences. As educators, they emphasize that people possess agency in shaping the future of these technologies and the need to reassess design methodologies to engage effectively with this uncertainty.
Interconnectedness and Its Implications
Interconnectedness is presented as a fundamental force that complicates the predictability of technological outcomes. The example of a simple pen illustrates how every product is embedded in a network of materials, supply chains, and user interactions, with implications for environmental impact and accessibility. The conversation draws parallels to social media, where the interconnection of various algorithms results in unforeseen repercussions. By acknowledging these connections, designers can better anticipate the broader societal effects of their creations, thus fostering more responsible technology development.
The Role of Emotion in Design
Emotions significantly influence both decision-making and the design process, often leading to unintended consequences in technology usage. The speakers argue that current technology design increasingly neglects emotional factors, resulting in a detrimental impact on mental health and social discourse. By incorporating emotional awareness into design, creators can address societal issues and improve user experiences while mitigating negative outcomes. The idea that online enragement represents a form of pollution highlights the necessity for more thoughtful, empathetic design approaches that consider user emotions as a core component.
Carter is the Director of Teaching and Learning at the Hasso Plattner Institute of Design at Stanford – also known as the Stanford d.school. Doorley is a Creative Director at the d.school, having previously worked in the film industry for more than a decade.
Together with Martin Reeves, Chairman of the BCG Henderson Institute, they discuss how designers, technologists, and corporate leaders can more effectively harness transformative technologies like AI and artificial biology by giving more weight to non-technical factors like emotions, perceptions, imagination, and serendipity.
Key topics discussed:
01:23 | The problem of runaway design
03:16 | The forces that make technology impact unpredictable
09:17 | The role of emotions in design
11:59 | Why we are not thinking about unpredictability in designing technologies
15:17 | Potential solutions to new design problems