Product Agility Building Products that Scale Lessons from GiffGaff and Checkatrade (With Kim Faura)
Kim Faura, former CCO of Giffgaff and Checkatrade, joins the Product Agility Podcast to share his journey of driving massive growth in two iconic companies. Kim played a pivotal role in scaling Giffgaff from startup to £500m+ in revenue and doubled Checkatrade’s growth, transforming both companies into industry leaders.
In this episode, Kim explains how a relentless focus on customer experience, platform liquidity, and data-driven decision-making was key to scaling these businesses. He also offers leadership insights on how to balance personal care with direct challenges, drawing on his experience leading high-performing teams and optimising product and marketing strategies.
Key Takeaways:
- Scaling Strategies: How Kim doubled traffic, leads, and revenue at Checkatrade and Giffgaff.
- Customer-Centric Growth: The impact of putting customer experience at the heart of product development.
- Platform Liquidity: Balancing supply and demand for marketplace success.
- Leadership Lessons: How radical candour and data-driven decisions can transform teams and businesses.
Whether you're a product manager, agile coach, or business leader, this episode is full of actionable strategies to help scale your business and improve customer satisfaction.
Links and Resources:
- Connect with Kim Faura on LinkedIn: https://www.linkedin.com/in/kimfaura/
Host Bio
Ben is a seasoned expert in product agility coaching, unleashing the potential of people and products. With over a decade of experience, his focus now is product-led growth & agility in organisations of all sizes.
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Ben Maynard
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Product Agility Podcast
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