The Dental Brief Podcast Lead Your Dental Practice Like a Pro
Sep 24, 2025
Brenda McNulty, a seasoned dental operations consultant with over 30 years of experience, shares her insights on leading successful dental practices. She discusses the key challenges dental owners face today, from implementing effective systems to promoting accountability without conflict. Brenda emphasizes the importance of hiring individuals who align with the practice's culture and mission. Plus, she reveals strategies for overcoming reluctance in enforcing standards and offers tips for vetting the right consultants.
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From Military Dental Training To Consulting
- Brenda started as a dental assistant after a military training program and quickly shifted to administration when she found her strength in billing and insurance.
- She now owns DSO Facts and Root & Vine after 33+ years in dentistry and enjoys the work daily.
Systems Fail Without Implementation
- Both DSOs and private practices design systems but fail when they lack someone to implement and enforce them.
- Implementation and accountability are the crucial gaps that prevent practices from reaching their goals.
Use A Written Implementation And Accountability Plan
- Diagnose the root problem, create an implementation plan, and define measurable accountability steps before launching changes.
- Write and sign an accountability plan that outlines consequences so the team honors standards consistently.