Episode 124: Deliver Best Customer Outcomes

The journey of delivering the best customer outcome begins with having the necessary discussions—conversations with end-users as well as with strategic partners. With the future of DaaS expanding beyond device management to holistic IT services, Lenovo continues to drive and deliver innovative, customer-centric solutions.

Sukh Dhillon, Worldwide Director of Lenovo TruScale for Device as a Service (DaaS) Channel & SMB shares how Lenovo TruScale is transforming the way businesses and channel partners operate in today’s dynamic landscape.

Highlights include:

His leadership journey and insights into Lenovo’s growth as a channel centric organization.

Evolution toward a subscription-based service model, offering businesses a flexible, scalable, and cost-effective way to manage IT needs.

With SMBs facing challenges such as limited IT resources, tighter budgets, and the demand for rapid scalability, Lenovo TruScale provides a comprehensive solution that includes lifecycle management and IT support, allowing businesses to focus on their core operations.

Supporting partners with resources and managed service opportunities that drive recurring revenue and deeper client relationships.

The growing role of AI in predictive management and security, as well as the increasing importance of sustainability in IT solutions.

Follow Sukh on LinkedIn and visit Lenovo.com to learn more about the community and upcoming Road Shows. 

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