Franchise Secrets Podcast

Visionary vs. Operator: Why Every Franchise Needs Both to Scale With Jhana Li

Sep 17, 2024

Jhana Li, an operations management expert and former COO, shares her insights on the essential roles of visionaries and operators in scaling franchises. She highlights why many entrepreneurs struggle with delegation and the importance of identifying their 'zone of genius' for growth. Jhana emphasizes building a strong company culture and the balance between visionary ideas and operational execution. Discover how to effectively hire the right operator to free up time for strategic pursuits and drive long-term franchise success!

48:23

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Episode guests

Jhana Li

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Episode notes

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Quick takeaways

Understanding the distinct roles of visionaries and operators is essential for enhancing productivity and scaling franchise businesses effectively.

Developing strong leadership skills is crucial for both visionaries and operators, significantly impacting team dynamics and overall growth potential.

A well-defined company culture serves as a guiding framework for decision-making in the absence of oversight, driving sustained employee engagement and business growth.

Deep dives

Understanding the Roles of Visionary and Operator

Recognizing the distinct roles of visionary and operator is crucial for business success. The visionary drives the company's mission and creative direction, while the operator is responsible for implementing systems and managing day-to-day operations. Effective collaboration between these two roles enhances overall productivity and growth. Acknowledging that each role has unique strengths allows entrepreneurs to focus on their areas of expertise and delegate operational tasks to skilled operators.

Intro

2min

Balancing Vision and Operations

7min

Building Community and Leadership Skills in Franchising

2min

The Right Fit for Leadership: Skills vs. Desire

2min

Visionaries vs. Operators: Balancing Business Dynamics

9min

Optimizing Your Time: The EADS Method for Productivity

4min

Navigating Operational Leadership in Franchises

23min

Are you stuck in the daily grind of running your franchise, unable to focus on scaling your business? Discover why understanding the visionary vs. operator dynamic could be the game-changer you’ve been looking for.

Join Over 5,500 Franchisees and Franchisors in our FREE Private Facebook Community HERE: https://www.facebook.com/groups/franchisesecretsfb?_rdc=1&_rdr

In this episode, Erik Van Horn sits down with Jhana Li, an expert in operations management, to discuss the vital roles of visionaries and operators in scaling franchise businesses. Jhana has over four years of experience as a COO for fast-scaling startups and has coached over 400 businesses in operations. She now runs Spyglass Ops, where she empowers founders to scale their businesses while regaining their personal freedom by refining their operations.

Today, Jhana shares her insights on why entrepreneurs often struggle with delegation, how understanding their "zone of genius" can unlock growth, and the importance of hiring the right operator to free up time for high-value activities. Jhana also dives into the role of company culture and leadership in driving franchise success when the owner isn’t present and how mastering the balance between vision and operations is vital to long-term growth.

Tune in to learn how to build a high-performance franchise team and finally scale your business with ease!

“Delegation is not the same thing as abdication. People need leadership. True delegation is evolving from a player on the field to a coach on the sideline." ~ Jhana Li

In This Episode:

– Jhana's journey to becoming an operations expert

– The critical balance between Visionary and Operator roles

– Teaching your team the essence of leadership

– Best practices for Visionary-Operator collaboration (think Alex and Leila Hormozi)

- Effective Hourly Value (EHV) to quantify where to focus your time

– Time management and delegation strategies for leaders

– Delegation vs. abdication: knowing the difference

– How a visionary can effectively coach and empower an operator

– Key elements of an effective Visionary-Operator meeting

– Building a strong company culture and fostering employee happiness

– Tips for hiring the right operator for your business

Resources:

🌐 Consult with Erik - https://form.jotform.com/222685728939070

🌐 Want to buy a franchise? Connect with Erik here - https://forms.gle/n4JedEuU5p7asE617

🌐 Want to franchise your business? Connect with Erik here - https://forms.gle/n4JedEuU5p7asE617

🌐 Franchisees and franchisors find proven tactics and strategies to scale YOUR businesses https://scalablefranchise.com/ 🌐 EOS (Entrepreneurial Operating System) - https://www.eosworldwide.com/eos-model

🌐 Scaling Up by Verne Harnish - https://scalingup.com/

🌐 Multipliers by Liz Wiseman - https://thewisemangroup.com/books/multipliers/

🌐 The A-Player Operator Magnet - https://mastermind.lifestyleinvestor.com/c/mastermind-calls/the-a-player-operator-magnet-with-jhana-li-july-17-2024

🌐 Education - Scaling & Operational Efficiency - https://mastermind.lifestyleinvestor.com/c/mastermind-calls/education-scaling-operational-efficiency-with-jhana-li-member-q-a-sept-21-2023

Connect with Jhana Li:

🌐 Website - https://spyglassops.com/📷 Instagram - https://www.instagram.com/thejhanali/

💼 LinkedIn - https://www.linkedin.com/in/jhana-li/

Connect with Erik Van Horn:

🌐 Website - https://franchisesecrets.com/

📷 Instagram - https://www.instagram.com/erikvanhorn/

👍 Facebook - https://www.facebook.com/erik.v.horn/

💼 LinkedIn - https://www.linkedin.com/in/evanhorn/