Ever wondered how two renowned tech tycoons, Elon Musk and Mark Zuckerberg, facing off in a deathmatch could benefit a veterans charity? Buckle up as Andy and I take you on a journey through our amusing reflection of this hypothetical charity event. We then dive into our personal experiences navigating the sea of new technologies, sharing tales of my initial stumbling blocks with invoicing software and the undeniable value of good old face-to-face interactions with my crew.
Sharpen your management skills as we delve into the trials and tribulations of running a crew. Andy shares his early experiences managing his team using an assembly line system, and we discuss the importance of a solid delivery system. We also tackle the everyday challenges associated with estimating jobs accurately, addressing delivery issues, and the significance of customer satisfaction. Listen closely as we underline the often overlooked aspect of maintaining a clean and functional vehicle, and the importance of compensating technicians for these essential tasks.
Wrapping up our conversation, we touch on the hurdles of crew management and the necessity of maintaining a professional appearance when dealing with customers. Walking down memory lane, we appreciate the role of modern technology in streamlining operations, comparing it to the old days of manual invoicing. Finally, we delve into the importance of accurate estimates, predicting unforeseen issues, and the significance of allowing customers to return for re-do services. Don't miss out - join us for an enlightening discussion packed with valuable insights.
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Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb
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