Blake Thorne (@blakethorne - https://twitter.com/blakethorne) of LaunchNotes talks with Des Traynor of Intercom about their successful journey from one product to multiple products, knowing when to sunset a product and what they look for when hiring product leaders. Des also shares his thoughts on the fast-moving adoption of AI in products today.

🔗 Links

Des’ personal website: https://destraynor.com/
Des’ company: https://www.intercom.com/
Des on Twitter: https://twitter.com/destraynor
Des on LinkedIn: https://www.linkedin.com/in/destraynor/
🚀Check out LaunchNotes: https://launchnotes.com
🙏Join Launch Awesome: https://www.launchnotes.com/launch-awesome
📺Follow on YouTube: https://www.youtube.com/channel/UClgMZx0kGDSSBAQG0wkDRyg
Check out the LaunchNotes Podcast: https://launchnotes-podcast.launchnotes.io/

📝 Show notes

(00:00) - Introductions

(02:48) - From a single product to a multi-product platform

(09:29) - The risk of rolling out new products as a mature company vs. a young startup

(14:31) - What Intercom looks for when hiring product leaders

(26:00) - Des’ thoughts on AI

What the C-suite wants from product leaders with Des Traynor (Intercom)