Today's guest is Kshitij Sheth, Global Practice Head, ServiceNow COI at Orion Innovation. Founded in 1993, Orion Innovation is a leading digital transformation and product development services firm. For over 30 years, Orion has been solving complex business problems for clients. Their transformative business solutions are rooted in digital strategy, experience design and engineering, empowering their clients to operate with agility at scale.​ It is the company's mission to be a trusted partner who inspires and accelerates digital innovation.

As the Head of ServiceNow COI and Global Practice Leader at Orion Innovation, Kshitij leads the sales and solutions, offerings and delivery of ServiceNow services globally. With over 17 years of IT experience, Kshitij has executed complex programs and provided end-to-end solutions for over 100 customers using ServiceNow and other platforms. It is his mission is to bring digital strategy, experience design and domain expertise to the business, as well as to demonstrate the business outcomes and ROI of the ServiceNow platform.

In this episode, Kshitij talks about:

His journey to becoming a ServiceNow innovation leader at Orion,

Innovating in digital transformation and product development globally,

How Orion advances Gen AI solutions and partners with ServiceNow,

Why clients are seeking advanced, tailored ServiceNow solutions,

Developing a niche-focused ServiceNow practice,

Leveraging his ServiceNow expertise to mentor and guide the community,

Offering empowerment and direct growth opportunities in leadership