Wisking it all
S2E13 - Exploring Tech Trends in Hospitality with Kristen Hawley, Founder of Expedite
Nov 21, 2023
Kristen Hawley, founder of Expedite, discusses tech trends in hospitality, including advancements in reservation apps, digital POS systems, and the integration of robotics. They also address challenges like rising operational costs and the role of technology in restaurant transformation. Kristen touches on her involvement in the hospitality community and upcoming features in Fast Company, offering a deep dive into how technology is shaping the future of hospitality.
37:27
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Quick takeaways
- The integration of robotics in the restaurant industry, such as Chipotle's automated make line and Sweetgreen's robotic salad dispensers, has the potential to transform the industry and reshape entry-level work.
- Third-party delivery services like DoorDash have significantly influenced the food delivery landscape, providing financial support and new opportunities for restaurants, while alternative modes of delivery like e-bikes and micro-mobility vehicles have the potential to improve urban delivery infrastructure and reduce reliance on cars.
Deep dives
Importance of Restaurant Technology and Hospitality
Kristen Hawley, founder of Expedite, discusses the significance of restaurant technology and its impact on the hospitality industry. She emphasizes that the advent of technology in San Francisco sparked a shift in restaurant culture and customer expectations. Kristen recognized the need for improved communication between tech companies and restaurants to navigate this changing landscape. Her newsletter, Expedite, focuses on providing insightful and accessible coverage of the future of hospitality and those shaping it.
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