Episode Notes
In the latest episode of the Wisking It All Podcast, we're excited to feature Kristen Hawley, the founder of Expedite, a newsletter that delves into the evolving world of restaurant technology and hospitality. Kristen brings her unique perspective, discussing her journey and the significant technology trends reshaping the industry. Key topics include advancements in reservation apps, digital POS systems, and the integration of robotics, as seen in Chipotle's and Sweet Green's operations.
The conversation also covers the challenges confronting restaurants today, such as rising operational costs and complexities in inventory management. Kristen sheds light on how technology, like Open Table and third-party delivery services, is transforming the restaurant business, alongside addressing practical issues like parking for delivery drivers.
Finally, Kristen speaks about her involvement with the restaurant and hospitality community, her upcoming feature in Fast Company, and the growth of Expedite. This episode offers a deep dive into the technological innovations shaping the future of hospitality and is a must-listen for anyone interested in the intersection of technology and restaurant management.
