Dr. Tony Cere and Susan Martin from Kinetix PT discuss the success of print marketing in physical therapy. They share examples of patients attracted through newsletters and the effectiveness of rack cards in encouraging reviews. Additionally, they highlight the importance of sharing patient success stories and providing informative print materials. The speakers also emphasize the significance of having both print and digital marketing strategies for attracting new patients and maintaining communication.
Print newsletters are an effective tool for maintaining communication with past patients and encouraging word-of-mouth referrals.
Direct mail marketing, personalized newsletters, and rack cards with QR codes for reviews can significantly boost online presence and generate patient referrals.
Deep dives
The Power of Print Marketing
Susan and Tony from Kinetics Physical Therapy discuss the successful use of print marketing in their practice. They highlight the effectiveness of newsletters in maintaining communication with past patients and boosting patient referrals. By sending monthly newsletters, featuring success stories, patient achievements, and staff updates, they are able to stay connected with their patient base and encourage word-of-mouth recommendations. Additionally, they emphasize the value of direct mail marketing to physicians, delivering personalized newsletters and building relationships with referral sources. The use of rack cards with QR codes for Google and Facebook reviews has also proven to be a successful marketing tool, generating a significant number of reviews and boosting their online presence. The tracking of referral sources through their EMR system allows them to optimize their marketing efforts based on data-driven insights, ensuring a high return on investment.
Maximizing the Benefits of Print and Digital Marketing
Kinetics Physical Therapy recognizes the importance of utilizing both print and digital marketing strategies for maximum impact. They emphasize that print marketing, such as newsletters and direct mail, provides a more personal touch, making a lasting impression on patients. However, they also highlight the significance of digital marketing to reach a larger audience and attract new patients. By incorporating both approaches, they are able to connect with patients on multiple platforms and reinforce their brand presence. They also stress the value of maintaining an up-to-date and user-friendly website, as it serves as a gateway for potential patients to learn more about their services and book appointments. This well-rounded approach ensures that Kinetics Physical Therapy remains at the forefront of patients' minds and attracts a steady stream of new and returning clients.
Tracking and Optimizing Marketing Efforts
Kinetics Physical Therapy understands the importance of tracking and analyzing marketing efforts to optimize their strategies. They capture valuable data by asking patients about their referral sources during intake and entering this information into their EMR system. By diligently tracking referral sources, they can identify which marketing channels are most effective and make data-driven decisions to allocate resources accordingly. For instance, they closely monitor their return patient and physician referral rates to ensure these numbers remain consistent or improve over time. This approach allows them to focus their marketing efforts on channels that yield the highest return on investment and make necessary adjustments when needed.
Print Marketing as an Essential Investment
Kinetics Physical Therapy firmly believes that print marketing remains a highly valuable investment in today's digital age. While some might consider print marketing outdated, Tony and Susan emphasize its effectiveness in building personal connections with patients. They highlight the tangible experience print materials provide, which often elicit a more positive response compared to digital marketing alone. They share examples of how print materials, such as newsletters, brochures, and rack cards, have led to patient referrals, increased online reviews, and improved brand recognition. By incorporating print marketing alongside digital strategies, Kinetics Physical Therapy demonstrates that a well-rounded marketing approach can yield significant results for practice growth.