The one with Omotenashi - George Nagatsuka - Founder Discover Xciting Japan E118

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🎤🎞️“The one with Omotenashi” with George Nagatsuka - Founder Discover Xciting Japan in CX Passport Episode 118🎧What’s in the episode?...

CHAPTERS

0:00 Introduction

2:45 Omotenashi - What drives the Japanese customer service focus?

7:33 Comparing Japanese to US/Western Customer Service

11:31 Unique Japanese travel experiences

16:26 First Class Lounge

21:54 How does GE process experience influence CX today?

24:49 Variability of the Asian customer experience

28:38 DiscoverXcitingJapan

31:27 Contact info and closing

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Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

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Show notes and other helpful CX & Total VOC content at www.cxpassport.com

Episode resources:

Spirit of Japanese Customer Service: Omotenashi

LinkedIn: https://www.linkedin.com/in/george-nagatsuka/

Website: https://discoverxcitingjapan.com

Facebook page: https://www.facebook.com/discoverxcitingjapan