How I Built This with Guy Raz How I Built Resilience: Live with Tony Xu and Marcia Kilgore
May 21, 2020
Tony Xu, the visionary behind DoorDash, shares how his platform became crucial for local restaurants during the pandemic. He emphasizes community support and adapting to consumer needs. Meanwhile, Marcia Kilgore discusses the ups and downs of her brands, particularly how Beauty Pie has thrived in the digital landscape amidst retail challenges. Both guests highlight resilience, innovation, and the importance of genuine connections in navigating business hurdles.
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Restaurant Industry Impact
- DoorDash has seen a surge in demand due to the pandemic, but also a decrease in available restaurants.
- Some restaurants are adapting by focusing on takeout and delivery, while others are changing their menus.
Giving Back to Drivers
- Give tips to delivery drivers when possible, as it helps them during this difficult time.
- Small gestures of appreciation, like thank you notes, also go a long way.
Regional Differences
- Most states saw similar patterns in consumer behavior after shelter-in-place announcements.
- New York City was an exception due to its large commuter population, which decreased significantly.