Collisions YYC Lisa Eyamie, How to Plot Your Course through Digital Transformation
Mar 7, 2024
Lisa Eyamie from WestJet discusses digital transformation, customer centricity, and balancing safety with innovation. The podcast explores embracing imperfection, fostering organic change, and navigating gender dynamics in the workplace. Also covers achieving success through a relaxed approach in sports and embracing flow state.
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Launch Fast, Learn Faster
- Build a digital team that teaches a digital mindset, agile methods, and rapid proofs of concept.
- Use quick trials to learn fast and deliver business value instead of waiting months for perfect plans.
Progress Over Perfection
- Adopt a 'digital mindset' that accepts OK solutions to get learning and momentum.
- Prioritize win-or-learn experiments over perfect-but-untested plans to move faster.
De-Risk With Safety And Psychological Safety
- Evaluate risk clearly and exempt safety, cyber, and regulatory areas from experimentation.
- Create psychological safety so people feel permitted to learn from failed experiments.