Working It How to be a kind manager – without being a pushover
5 snips
Nov 5, 2024 In this conversation, Graham Allcott, founder of Think Productive and author of "KIND: The quiet power of kindness at work," alongside Bonnie Hayden Cheng, management professor and author of "The Return on Kindness," dive into the transformative power of kindness in leadership. They discuss how kindness boosts employee engagement and productivity, the distinction between kindness and niceness, and strategies for maintaining kindness even in tricky team dynamics. Their insights shed light on how empathy can lead to stronger workplace relationships and better outcomes.
AI Snips
Chapters
Transcript
Episode notes
Kindness & Psychological Safety
- Kindness and empathy build trust, leading to psychological safety.
- This results in better productivity, innovation, and crisis aversion.
Kindness vs. Niceness
- Avoid people-pleasing 'nice' leadership; prioritize 'kind' leadership.
- 'Kind' leaders make tough decisions, have difficult conversations, and act for their team's betterment.
Truth and Grace in Kindness
- Tell people what they need to hear, not just what they want to hear.
- Facilitate open communication in meetings with check-in rounds to encourage difficult conversations.