Ep175: Agentic AI - From Hype to Business Impact with Kore AI & SS&C Blue Prism

Kore AI and SS&C Blue Prism leaders discuss achievable agentic AI actions

Three deployment areas show real ROI: customer service, employee automation, and process workflows

Kore AI handles billions of annual interactions, with 85% focused on contact center operations

SS&C Blue Prism achieved $200 million annual savings using agentic AI across 120 internal use cases

The company processes 6 million transactions monthly consuming 10-12 billion tokens in production

Regulated industries like financial services and healthcare successfully deploy agentic AI with proper guardrails

eBay case study demonstrates measurable productivity gains tied directly to AI agent implementation

Two identical pilot programs yielded different results: one tied to business outcomes, one didn't

ISVs should stop chasing shiny objects and focus on solving customers' stickiest problems instead

Design for scale from day one and accept no single vendor solves everything alone

Employee-facing use cases carry less risk than customer-facing applications for initial AI deployments

Combining deterministic automation with AI plus governance creates more viable and trustworthy solutions