Getting to Yes, And… | Robert Wolcott and Kaihan Krippendorff – ‘Proximity’

Kelly sits down with Robert Wolcott, adjunct professor of innovation at the Booth School of Business and adjunct professor of executive education at the Kellogg School of Management and Kaihan Krippendorff CEO of Outthinker Networks to talk about their new book: “Proximity: How Coming Breakthroughs in Just-in-Time Transform Business, Society and Daily Life.” 

“People want what they want, where and when they want it. Those who can give it to them are more likely to win.” 

“The robots are coming.” 

“The customer as king is a tired metaphor. It’s also increasingly accurate.”