In this episode, producer Sean Loots shares a moment from a previous episode where Erik Kruger discusses the building blocks for psychological safety with John Sanei.
The aim with The Expansive Moment is to provide valuable insights in 10 minutes or less.
- Introduction to psychological safety measures
- Seven statements used to measure psychological safety
- The importance of agreement or disagreement with these statements
- Different levels of psychological safety and performance
- Explanation of the four scenarios: low/low, low/high, high/low, high/high
- Examples and implications of each scenario (apathy, comfort, anxiety, high performance)
- Feedback and constructive communication
- John's personal anecdote about feedback from a friend
- Emphasizing the need for elegant and ambassadorial feedback
- Comparing feedback to the "Angry Vegan phenomenon."
- The skill of giving feedback
- Feedback as a cornerstone of creating a psychologically safe environment
- The importance of practicing and developing feedback skills
Full episode: Masterclass on Psychological Safety
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