This One Shift Turns Average Employees Into Standouts

Watch the YouTube version of this episode HERE

Are you a law firm owner looking to create a better atmosphere for both your employees and clients? In this episode of Maximum Lawyer Live, host Tyson Mutrux shares insights on the difference between what you do and how you do it, inspired by a Disney cast member who brought creativity and joy to his work. Tyson discusses the power of employee autonomy, mindset, and workplace culture.

Tyson shares how to implement employee freedom within a firm. Nordstrom is a retailer that is notorious for having amazing customer service, in which their employees are able to go above and beyond for their customers. This is seen in their generous return policy. For Tyson, a great firm is one that gives their employees the opportunity to be the best person for their client. This could be providing them with a gift at the end of the case or being proactive and setting up recurring meetings to keep clients updated. At the end of the day, it is all about making sure the client is taken care of.

Building a culture that fosters magic is extremely important for any firm. It is important to create an environment where people can have the right mindset to thrive. Think about areas you can improve. What areas are you micromanaging? When do you need to step back and let staff have more creative freedom? This will ultimately allow for your firm to function in a healthy way, where people will be excited to work and clients will be excited to trust you with their livelihoods.

Take a listen!

6:55 Implementing Employee Freedom 
9:01 Finding Employees with the Right Mindset
14:42 The Trade-Offs of Law Firm Ownership
16:57 Teaching Mindset and Enjoyment of Work
19:57 Building a Culture that Fosters Magic

Tune in to today’s episode and checkout the full show notes here.