Service Management Leadership Podcast

Service Management Leadership - Digital Friction

Oct 23, 2023
Discussion about digital friction and its impact on relationships and IT groups. Emphasizes the importance of clear and efficient digital communication channels and reducing friction for smooth operations.
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1
Understanding Digital Friction and its Impact on Relationships and IT
00:00 • 4min
2
Understanding Digital Friction and its Impact on Stakeholder Outcomes
03:30 • 3min