Effectiveness vs. Efficiency in L&D

The conversation highlights the difference between effectiveness and efficiency, emphasizing that effectiveness involves choosing the right tasks while efficiency pertains to how those tasks are executed. The importance of identifying high-priority activities that genuinely contribute to business goals is stressed, as simply performing tasks efficiently without considering their significance can lead to unproductive outcomes. The speakers discuss the trend of organizations focusing on optimizing efficiency through new technologies without questioning whether those tasks are indeed the most impactful ones. By encouraging a shift in mindset towards identifying and addressing real organizational problems, companies can better harness technology to create meaningful change.