Jaime Levy, UX pioneer and author of 'UX Strategy', discusses moving beyond traditional roles in UX towards strategy and digital transformation. She defines UX strategy as the intersection of business strategy and UX design, emphasizing early validation with customers. The podcast explores the evolution and importance of UX strategy, digital transformation, stakeholder engagement, and reflections on updating a successful book.
UX strategy involves validating value propositions with customers and creating high-level plans for achieving business goals.
Transitioning from traditional design roles to UX strategy requires influencing product decisions and gaining strategic decision-making experience.
Deep dives
Understanding UX Strategy
UX strategy focuses on the intersection between business strategy and UX design, emphasizing early and continuous validation of the value proposition with customers. It serves as a high-level plan to achieve business goals. Differentiating itself from product strategy, UX strategy delves into customer segments, revenue streams, and business models, aiming to inform and guide the product or feature design process.
Evolving Beyond Designer Roles
Moving beyond traditional designer roles involves transitioning to more strategic responsibilities, such as influencing product decisions and being actively involved in the strategy phase of projects. With experience, designers may seek a seat at the strategic table to contribute to decision-making processes and directly impact product direction based on research and validated user feedback.
The Significance of Experience in UX Strategy
The concept of needing 10,000 hours of experience to excel in UX strategy highlights the importance of deep knowledge in UX, research, and business strategy. While newcomers can enter as UX strategists, having prior practical experience in user experience design enhances strategic decision-making abilities and overall effectiveness in product development.
Digital Transformation and UX Strategy
Digital transformation elevates traditional UX strategy by incorporating customer experience elements and restructuring internal processes. It demands alignment from executive levels to frontline employees and involves navigating technological advancements like AI and VR. Digital transformation represents a high-level shift in company operations, impacting culture, workflows, and ultimately customer satisfaction.
Ep. 38: This week I got to talk with Jaime Levy, a UX pioneer, and Author of the book ‘UX Strategy’, about 'moving beyond’ being a designer or researcher in UX, and ‘leveling up’ in your career by moving into UX strategy or digital transformation. We talk about the difference between UX Strategy as a process or workflow vs. UX strategy as a role, and what that takes. Then we talk about Digital Transformation as the next step up in leveling up, from UX Strategy.
There are many different definitions of ux strategy out there, if you google ‘ux strategy’ you’ll get many vague and even conflicting definitions. To set some context in case you haven’t read Jaime book, she defines as the intersection between business strategy and UX design, with a key component being early and continuous validation of the value proposition with customers. It’s a high-level plan of how your product or feature is going to achieve the business goals.
About Jaime
Jaime Levy is an author, university professor and a user experience strategist. Her best-selling O’Reilly Media book is called UX Strategy: How to Devise Innovative Digital Products that People Want. The book presents a solid framework on the practice, which lies at the intersection of UX design and business strategy. For 30 years, Jaime has been an internationally recognized pioneer in the creation of innovative digital products and services.