The Carey Nieuwhof Leadership Podcast CNLP 416 | Phil Cooke Gives Pro Tips on Digital Media, How to Handle Critics and Crisis, and Why Gimmicks Don't Work
May 12, 2021
Phil Cooke, a media consultant, producer, and author, shares invaluable insights on navigating the complexities of digital media and leadership. He discusses how criticism has evolved with social media, advocating for authenticity and face-to-face communication. Cooke emphasizes the importance of avoiding gimmicks, highlighting genuine connections over fleeting attention in both online and offline interactions. He also explores the resilience of traditional television amidst digital competition and the essential strategies for transparent leadership during crises.
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Anonymous Attacks Harm Dialogue
- Social media makes it easy to attack anonymously, which harms authentic dialogue.
- Real criticism should be direct and personal, not hidden behind fake names.
Block Trolls, Assess Criticism
- Block unrepentant trolls who add no positive value.
- Differentiate between honest questions and destructive criticism before responding.
Take Criticism Offline
- Invite social media critics to private conversation like phone or email.
- This moves toxic criticism offline and defuses public conflict.
